Customer Service

Payment & Delivery Policy

Welcome to MeghNuri! We're delighted to have you as a valued customer. To ensure a smooth and secure shopping experience, please review our Payments and Delivery Policy below.

Payments:

1. Accepted Payment Methods:

   • We accept payments via debit cards, PayPal, and other secure payment gateways.

   • Cash on delivery (COD) is not available at the moment.

2. Secure Transactions:

   • Your payment information is encrypted and securely processed to safeguard your sensitive data.

   • We do not store your debit card or payment information on our servers after the transaction is complete.

3. Currency:

   • All transactions are processed in Indian Rupees. Please note that currency conversion fees may apply if you're paying with a non-local currency.

4. Payment Confirmation:

   • You will receive an email confirmation once your payment is successfully processed.

   • In case of payment failure, please contact our customer support team for assistance.

Delivery:

1. Shipping Methods:

   • We offer standard and expedited shipping options for domestic and international orders.

   • Shipping costs vary depending on your location and selected shipping method.

2. Delivery Timeframes:

   • Estimated delivery times will be provided at the checkout based on your shipping address and chosen shipping method.

   • Please note that delivery times may vary due to factors such as customs clearance, weather conditions, and peak seasons.

3. Order Processing:

   • Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.

   • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

4. Shipping Destinations:

   • We ship to most countries worldwide. However, there may be certain restrictions on shipping to specific regions due to legal or logistical constraints.

   • Please ensure that your shipping address is accurate and complete to avoid delays or return shipments.

5. Customs and Duties:

   • International orders may be subject to customs duties, taxes, and import fees levied by the destination country.

   • These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

6. Delivery Issues:

   • If you encounter any issues with your delivery, such as delays, damages, or lost packages, please contact our customer support team immediately.

   • We will work diligently to resolve the issue and ensure your satisfaction.

7. Returns and Refunds:

   • Please refer to our Returns and Refunds Policy for information regarding product returns, exchanges, and refunds.

By making a purchase on our website, you agree to abide by the terms outlined in our Payments and Delivery Policy. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing MeghNuri!

Return and Refund Policy

Thank you for shopping at MeghNuri. We appreciate your business and want to ensure your satisfaction with every purchase you make on our website. Please read the following Return and Refund Policy carefully to understand our procedures for returns and refunds:

1. Returns

1.1 Eligibility: We accept returns within 5 days from the date of purchase. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging.

1.2 Non-Returnable Items: Several types of goods are exempt from being returned. These include custom-made or personalized items, gift cards, and sale items.

1.3 Return Process: To initiate a return, please contact our customer service team at support@meghnuri.com with your order number and details of the item(s) you wish to return. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with the return.

1.4 Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that we receive your returned item.

1.5 Inspection: Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned in section 1.1. If the item passes inspection, we will process your refund accordingly.

2. Refunds

2.1 Refund Process: Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

2.3 Late or Missing Refunds: If you haven’t received a refund yet, please double-check your bank account or credit card statement. It may take some time before your refund is officially posted. If you still have not received your refund after checking your account, please contact your bank or credit card company for further assistance.

3. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at support@meghnuri.com or 8777808469. Our dedicated customer service team is here to assist you and address any concerns you may have.

Changes to This Policy

We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for any updates or changes.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Last updated: [Date]

MeghNuri [Your Website URL]

Privacy Policy

Effective Date: [18/02/2024]

Thank you for visiting [Your Jewelry Website]. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect:

(a) Personal Information: When you visit our website, we may collect personal information that you provide voluntarily, such as your name, email address, shipping address, billing address, phone number, and payment information (including credit card numbers).

(b) Non-Personal Information: We may also collect non-personal information about your visit to our website, such as the type of browser you use, your IP address, the website you visited before coming to ours, and other browsing information.

2. How We Use Your Information:

We use the information we collect from you for various purposes, including:

(a) Processing and fulfilling your orders. (b) Communicating with you about your orders, account, and inquiries. (c) Improving our website and services. (d) Sending you promotional offers, newsletters, and updates about our products and services. (e) Analyzing trends and statistics. (f) Detecting and preventing fraud and abuse.

3. Information Sharing:

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights, property, or safety.

4. Cookies:

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security:

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use secure socket layer (SSL) technology to ensure that your information is encrypted and transmitted securely.

6. Children's Privacy:

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we may have collected personal information from a child under 13, please contact us immediately.

7. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at support@meghnuri.com

By using our website, you consent to our Privacy Policy and agree to its terms and conditions.

Thank you for choosing www.meghnuri.com

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